Refund Policy
1. Purpose
This Refund Policy outlines the terms and conditions under which refunds may be issued for
products or services purchased. It is designed to ensure clarity and fairness for all parties
involved, while maintaining compliance with applicable laws and regulations.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
• Incorrect Billing: If an error occurs in the billing process, customers are entitled to
request a correction and, if applicable, a refund of the overcharged amount.
• Service Non-Delivery: If the product or service purchased is not delivered or made
available as specified, customers may be eligible for a full or partial refund, depending
on the circumstances.
• Technical Issues: Refunds may be considered if a technical issue prevents the product
or service from being accessed or used as intended, and reasonable efforts to resolve
the issue have been unsuccessful.
• Subscription Cancellations: For subscription-based services, customers may be
eligible for a pro-rated refund if the cancellation occurs within a certain period after
purchase, subject to the terms of the subscription agreement.
3. Non-Refundable Items
The following items are generally non-refundable:
• Products or services that have been used, accessed, or downloaded.
• Fees associated with custom or one-time purchases.
• Any charges incurred after the trial period or specified refund window.
4. Refund Request Process
To request a refund, customers should follow these steps:
1. Submit a Request: Contact info@etechlimited.com within 15 days of the
purchase date, providing details of the transaction, the reason for the refund request,
and any relevant supporting information.
2. Review: The request will be reviewed by the customer support team. The customer may
be asked to provide additional information or documentation to support their claim.
3. Decision: Refund decisions will be made based on the eligibility criteria outlined in this
policy. Customers will be notified of the decision within 30 business days.
5. Changes to the Policy
Etech reserves the right to modify or update this Refund Policy at any time. Any changes will be
communicated to customers via our website or through direct communication channels. It is
recommended that customers review the policy periodically to stay informed of any updates.
6. Contact Information
For questions or concerns regarding this Refund Policy, or to initiate a refund request, please
contact our customer support team at:
• Email: info@etechlimited.com
