Public Policy
1. Introduction
Etech Limited (hereinafter referred to “Etech”) is committed to upholding the highest standards
of ethical conduct, legal compliance, and social responsibility. Our Public Policy defines the
principles that guide our operations and interactions with stakeholders, including customers,
regulators, partners, and the public. This policy serves as the foundation of our business
practices, ensuring that we operate transparently, responsibly, and in alignment with the best
interests of society.
2. Purpose
The purpose of this Public Policy is to articulate Etech’s overarching commitment to responsible
and sustainable business practices. We aim to foster trust with our stakeholders, enhance
financial inclusion, safeguard customer data, and contribute to the broader financial
ecosystem's stability. This policy ensures that our company consistently aligns with applicable
laws, ethical norms, and industry best practices.
3. Scope
This policy applies to all aspects of our business, including:
• Employees, contractors, and representatives
• Partners, suppliers, and service providers
• Customers, merchants, and users of our services
• Regulatory bodies, industry organizations, and the general public
All employees and stakeholders are expected to adhere to this policy, which is integral to our
operational and strategic decision-making.
4. Core Principles
a. Innovation and Excellence
We are committed to developing cutting-edge technology that enhances the efficiency, security,
and productivity of our clients. Our core focus areas include:
Research and Development (R&D): Continuously investing in innovative technologies and
solutions to meet evolving market needs.
Quality: Adhering to the highest quality standards in product design, development, and
deployment, ensuring reliable and scalable solutions for our customers.
Customer-Centricity: Developing technologies with the end-user in mind, ensuring intuitive,
accessible, and reliable products that address real-world challenges.
b. Ethical Business Practices
At Etech, ethical behavior is at the heart of everything we do. We are committed to:
Transparency: Engaging openly with clients, partners, and regulators, providing clear
information on how our products work, our terms of service, and any associated risks or costs.
Integrity: Maintaining honesty and fairness in all business dealings, and ensuring that our
technology is not used for illegal or unethical purposes.
Conflict of Interest: Identifying and mitigating any conflicts of interest, whether with customers,
partners, or suppliers, to ensure impartiality in decision-making.
c. Regulatory Compliance
We operate in full compliance with the laws and regulations governing technology and data
handling in the jurisdictions where we do business.
d. Data Privacy and Security
Data protection is critical to maintaining trust with our customers. We are committed to
ensuring that data is:
Confidential: Safeguarded through secure data storage and transmission methods, with access
restricted to authorized personnel.
Accurate and Complete: Ensuring the integrity of data through regular checks and protections
against unauthorized modifications.
Responsibly Managed: Collected, processed, and stored only for legitimate business purposes
and in compliance with applicable privacy laws.
e. Cybersecurity and Resilience
We prioritize the security and resilience of our technology solutions, ensuring that our products
and systems are protected from cyber threats. Our commitments include:
Proactive Security Measures: Continuously assessing and improving our cybersecurity
infrastructure to prevent, detect, and respond to potential threats.
Incident Response: Implementing a comprehensive incident response plan to address any
security breaches or system failures promptly and transparently.
f. Intellectual Property and Innovation Protection
Etech respects intellectual property rights and encourages innovation. We ensure:
IP Compliance: Ensuring that all software, patents, trademarks, and copyrights are respected
and that our own intellectual property is safeguarded.
Innovation Encouragement: Promoting a culture of innovation within the company, protecting
employee contributions, and fostering partnerships that respect the intellectual property of all
parties.
g. Sustainability and Corporate Social Responsibility (CSR)
Etech recognizes its role in promoting environmental sustainability and social responsibility.
Our CSR commitments include:
Sustainable Operations: Minimizing our environmental footprint by reducing energy
consumption, encouraging remote work, and adopting sustainable technology practices, such
as cloud computing and energy-efficient hardware.
Community Engagement: Supporting technology education and digital literacy programs to
empower underserved communities and promote access to digital services.
Diversity and Inclusion: Building a diverse and inclusive workplace that encourages creativity,
innovation, and equal opportunity for all employees, regardless of background.
h. Customer Empowerment
Our customers are central to our mission. We strive to empower them by:
Providing Transparent Information: Offering clear, comprehensive product documentation and
support services.
Enabling Innovation: Creating customizable and flexible solutions that allow customers to build
upon our technology and drive their own innovations.
Responsiveness: Ensuring that customer feedback is heard and incorporated into product
development and improvements.
5. Governance and Oversight
Annual Review: Ensuring that the Public Policy is reviewed and updated regularly to reflect
changes in technology, law, and market conditions.
Internal Audits: Conducting periodic audits to assess compliance with this policy and identify
areas for improvement.
Training and Awareness: Providing continuous education and training to employees to ensure
they understand and can implement the principles outlined in this policy.
6. Transparency and Public Engagement
We believe in fostering trust through open communication with the public, partners, and
regulators. Our commitment to transparency includes:
Public Reporting: Publishing reports on our compliance with data privacy regulations, security
measures, and sustainability initiatives.
Stakeholder Engagement: Engaging regularly with customers, regulators, and industry bodies to
discuss emerging trends, challenges, and opportunities in the technology sector.
Responsible Marketing: Ensuring that our marketing practices reflect the true capabilities and
limitations of our technology, without misleading customers.
7. Enforcement and Accountability
Etech is committed to ensuring compliance with this Public Policy at every level of the
organization. We have established procedures to:
Report Violations: Any breach of this policy can be reported to the compliance team or
designated officer. Employees, partners, and customers are encouraged to raise concerns
regarding violations of this policy.
Disciplinary Action: Appropriate disciplinary measures will be taken in response to violations,
including internal investigations, sanctions, and, if necessary, termination of employment or
partnerships.
8. Review and Revision
This policy will be reviewed and revised as necessary, at least annually, to reflect the changing
technological landscape, new regulatory requirements, and the evolving needs of our
customers and stakeholders.
9. Conclusion
Etech is dedicated to upholding the highest standards of integrity, innovation, and
responsibility. This Public Policy reflects our commitment to ethical business practices,
regulatory compliance, and the ongoing improvement of our services for the benefit of
customers and society at large.
